FAQs

I need my item quickly or by a certain date, is there anything you can do?
If you need your item URGENTLY or by a particular date, please CONTACT ME AFTER PLACING YOUR ORDER TO LET ME KNOW YOU NEED IT QUICKLY
or leave note to shop at checkout or email carolineanncope@hotmail.co.uk or use the contact tab on the left hand side of the screen. I will try my best to fulfil your requirements.

I have placed an order how long will it take to process my order?
My items are all handmade and are ready to ship in 1- 3 business days. Items are normally shipped in 2 business days Monday to Friday. Please note this may be longer during busy periods, such as Christmas or wedding season.

Are your items handmade?
Yes I design, cut and sew all my bags and purses. 

Do you sell your items anywhere else?
I also sell my items in my Etsy shop girl got bag.  

What days do you ship orders?
Items are shipped during business hours Monday to Friday.

How can I pay and is it secure?
You can pay using debit and credit cards and via paypal, choose which method you would like to pay at checkout. Payment details are transferred on a private and secure connection.

Do you offer FREE SHIPPING?
Yes I do, shipping is FREE to buyers based in the United Kingdom. Items are sent using Royal Mail First Class mail. 

Can I get my order delivered next working day?
If you are based in the United Kingdom, please select Next working day option on the shipping options menu at checkout. Please note next day delivery only applies to delivery time and doesn't include the time needed to process your order. 

Do you share my personal details with anyone else?
No I do not. I only use the information you provide to complete your order. 

Do you ship worldwide?
Yes I ship worldwide from the United Kingdom.

Do you have a physical bricks and mortar shop that I can visit?
No I only sell my items online through my own website and Etsy shop.

How will I know my order has been shipped?
Email notification will be emailed to the email address supplied to let you know its on its way.

I live in the United Kingdom when will my item be delivered?
Delivery within the United Kingdom usually takes 1- 2 business days after you have received notification that it has been shipped.

I live in Europe when will my item be delivered?
Delivery to Europe normally  takes 5-7 business days after you have received notification that it has been shipped. This delivery time is only a guide and not a guarantee of when your item will be delivered. Delivery can take longer depending on customs, time of year and efficiency of local delivery networks. Please be aware I am not responsible for any delays as a result of customs, postal strikes or busy postal periods.

I live in the United States, Canada, Australia, Rest of World when will my item be delivered?
Delivery to Rest of World normally  takes 7-10 business days after you have received notification that it has been shipped. This delivery time is only a guide and not a guarantee of when your item will be delivered. Delivery can take longer depending on customs, time of year and efficiency of local delivery networks. Please be aware I am not responsible for any delays as a result of customs, postal strikes or busy postal periods.

I am based in the United Kingdom and I have not received my order?
Delivery within the United Kingdom usually takes 1- 2 business days after you have received notification that it has been shipped. If you have not received your order after 12 business days please contact me at carolineanncope@hotmail.co.uk or via the contact tab to resolve.

I am based in Europe and I have not received my order?
Delivery to Europe normally takes 5-7 business days after you have received notification that your item has been shipped. If you still have not received your order after 25 business days please contact me at carolineanncope@hotmail.co.uk or via the contact tab to resolve. 

I am based outside Europe (Rest of World) and I have not received my order?
Delivery to the rest of the world normally takes 7-10 business days after you have received notification your item has been shipped. If you have still not received your item after 35 business days please contact me at carolineanncope@hotmail.co.uk or via the contact tab to resolve. 

I am based outside the United Kingdom will I have to pay a customs or import taxes charge on my item?
This depends on which country it is being shipped to and the policies and regulations they have in place. Items being shipped to Europe and Rest of World have a declarations slip on the exterior of the package stating the item being sent, the quantity and its value. In certain cases a customs and or import taxes may be charged. Buyers are responsible for any customs and import taxes that may apply. 

Can I cancel my order?
I don't normally accept order cancellations. However, if you have an issue after placing an order please contact me as soon as possible at carolineanncope@hotmail.co.uk or via the contact or message us tab.

Can I return my item?
Items can be returned providing they are unused and in their original condition and packaging. Please contact me within 14 days if you wish to return or exchange an item and ship the item to me within 30 days of delivery. Payment for a returned item will be processed as soon as possible and after the item has been satisfactorily inspected. 

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.

My item is damaged or broken what do I do?
In the unlikely event of you item being damaged or broken please contact me as soon as possible at carolineanncope@hotmail.co.uk or via the contact page detailing what the issue is and what you action you would like to take.